Start by sketching how an inquiry becomes revenue and advocacy, including invisible work like context switching and household interruptions. When you see value crossing boundaries—email, calendar, kitchen table—you can reduce friction with deliberate checkpoints, shared expectations, and buffer time that protects deep focus.
Frequent micro-delays—waiting for file approvals, chasing missing details, retyping addresses—signal a structural constraint, not a personal failing. Quantify one week of waits, then remove the top two through lightweight templates, standard intake forms, or automated acknowledgment messages that set calm, professional response windows.